Privacy Policy

This policy covers two groups of people:

• Business owners — the people who create an agenthelp account and run an assistant for their business.
• Customers — the people who chat with a business's assistant or book an appointment through it. Customers don't create accounts with us; when they talk to an assistant, they're talking to the business, and we process their information on that business's behalf.

From business owners:

• Account details — business name and email address.
• Your password — stored only as a one-way cryptographic hash. We cannot read it, and we never store it in plain text.
• The business information you give your assistant — services, hours, prices, policies, and similar setup details.
• Billing — payments are processed by Stripe. Your full card number never touches our servers; we keep only what Stripe gives us to manage your subscription.

From customers of a business:

• Chat messages exchanged with the assistant (every conversation discloses it's an AI).
• A chat identifier stored in your browser — only after you send a message — so that if you return to the same business's chat on the same device within about two weeks, your conversation picks up where it left off. You can clear it anytime with the chat's “New chat” button or by clearing your browser data.
• Booking details — name, phone number, and the appointment requested — plus whether the one-time text-message code used to confirm the phone number was verified.
• How you arrived at the chat — the site that referred you and any campaign tags (“UTM” parameters) in the link you followed — so the business understands which of its links bring in customers.

From everyone, we collect basic technical logs (such as IP address and timestamps) to keep the Service secure and rate-limit abuse.

• To run the Service — answer questions, book appointments, and capture leads.
• To prevent fraud and abuse — rate limits, phone verification, and security monitoring.
• To bill subscriptions and provide support.

We do not sell personal information, use it for advertising, or use chat content to train AI models.

When someone sends the assistant a message, that message (plus the business's setup information and the conversation so far) is sent to our AI provider, Anthropic, to generate the reply. Anthropic processes it to produce the response and is not permitted to use it to train its models.

We share data only with the providers that run the Service, and only what each one needs:

• Anthropic — generates the assistant's replies.
• Stripe — processes subscription payments.
• Twilio — sends the one-time phone-verification text messages.
• Vercel — hosts the application.
• Neon — hosts the database.

Beyond these providers, we disclose personal information only if the law requires it or to protect the safety and integrity of the Service.

• Anonymous or abandoned chats — deleted automatically after about 30 days.
• Other conversation transcripts — kept up to about 12 months, and businesses can shorten that window or delete transcripts anytime from their dashboard.
• Bookings and account data — kept while the business's account is active.
• When an account closes, we delete its data within a reasonable period, except what we must keep for legal or accounting reasons (for example, billing records).

Every business's data is isolated from every other business's — that separation is enforced at the database level, not just in the application. Data is encrypted in transit, passwords are stored only as one-way hashes, and secret keys never ship to the browser. No system is perfectly secure, but the Service was built with these protections from day one.

• Business owners can edit their business information, delete transcripts, and close their account from the dashboard — or email us.
• Customers can ask the business they chatted with to delete their conversation or booking details (the dashboard gives the business the tools to do it), or contact us directly and we'll help.
• Depending on where you live, you may have legal rights to access, correct, delete, or receive a copy of your personal information. Email us and we'll honor the rights that apply to you.

The Service is for businesses and their customers; it is not directed to children under 13, and we don't knowingly collect their information. If you believe a child has given us personal information, email us and we'll delete it.

We may update this policy as the Service evolves. If a change is material, we'll notify business owners (for example, by email or in the dashboard) before it takes effect. The "Last updated" date at the top always tells you when it last changed.

Questions, or a privacy request? Email support@getagenthelp.com. Our Terms of Service explain the agreement that governs the Service itself.